Our Playground Policies keep your dog safe
All dogs attending daycare at our facility must show valid proof of current DHPP, Bordetella and Rabies vaccinations. If you are unable to provide that proof we reserve to right to refuse service and care of your pet. We require the Bordetella vaccine be re-administered every 6 months rather than annually.
Fleas
Your pet must currently be on monthly flea/tick control or preventative and heartworm medication. Upon arrival your dog will be checked for fleas/tick. If fleas are present at this time, dogs will not be admitted to daycare. In the case that the presence of fleas is deemed severe, we reserve the right to deny admission to our facility until the flea infestation has been resolved in an effort to protect the facility and its guests from a flea infestation. Should we notice your pet scratching during daycare and fleas are found upon further inspection, the dog must be picked up immediately and need to receive proper flea treatment before returning to The Playground. Acceptable treatments include “Capstar”, a professional flea bath and application of topical flea preventative.
Good Temperament
Before your pup’s first day at The Playground they’ll have to pass a quick behavior evaluation during a meet & greet.
We’ll set up a time to meet your pup at the daycare and introduce them to a few members of our pack so that we can see how he/she gets along with other dogs in an active play setting.
All applicants must have a good grasp and understanding of basic obedience commands such as sit, stay, down, come, no, wait, leave-it etc. Dogs must also be comfortable being physically handled, lead by the collar, having their feet touched and display no signs of guarding or controlling behaviors.
During the meet and greet, we’ll also have a brief consultation to get to know a bit more about your dog’s habits, history and lifestyle. After about 15-20 minutes if all goes well, you’re free to be on your way and leave your pup for a fun filled day at The Playground.
Dogs must be friendly towards people (no gender bias) and other dogs, and display no signs of aggression, or have a history of aggression, biting or unfriendliness towards other dogs. Additionally, they should not have a habit of rough play or being a bully. Your dog should play well with others and understand other dogs’ cues in setting boundaries.
Any time during their pets attendance should their behavior become unsafe to themselves, the staff or other dogs, pet owners will be contacted and requested to collect their pet immediately. Should the behavior of their pet become problematic due to inability to settle, follow the rules, respect corrections or should care for their pet monopolize the time of a handler, The Groove Hound has the right to expel the pet from daycare. The Playground has a no tolerance bite policy. Dogs will be immediately expelled after any bite or aggression, no exceptions.
Owners must agree to pay for any and all damages or destruction caused by their pet to the facility or other patrons during their pets stay.
In the Event of Sudden Illness or Injury
While your dog is attending daycare at The Playground, The Groove Hound staff will do everything they can to ensure a safe, sanitary and pleasant play environment for all pets. In the event of a medical emergency, owners authorize staff to take every measure possible to treat and care for their pet. Owners understand that The Groove Hound will make every effort to contact them prior to treatment, but if no contact is made, they reserve the right to make any and all decisions regarding treatment in the best interest of the pet and owners will assume all financial responsibility, regardless of outcome upon return. Owners must agree to assume all risks associated with attending doggie daycare.
Please understand that some pets may experience distress, sadness, anxiety or frustration when being left. This stress can lead to potential problems or activate latent physical conditions such as heart, liver or kidney disorders. Owners must give The Groove Hound permission to obtain immediate veterinary treatment for their pet, should it become necessary for any reason and agree to pay all fees associated.
Tardiness
The Playgrounds hours of operation are Monday – Friday, 7:30am-6:30pm. Morning drop off is between the hours of 7:30-9:00am. No dogs will be admitted to daycare before 7:30am or after 9:00am, no exceptions. Half-day pick up is available and must be scheduled ahead of time. Pick up hours for half-days are between 12-1p. Full day pick up hours are between 4-6:30pm.
All dogs not picked up by 6:30pm will be charged a late fee of $1/minute. Owners displaying habitual tardiness will risk dismissal from The Playground. For your convenience we do offer drop offs for dogs within a 10 minutes walking distance. This service is provided weather permitting and is an additional cash charge of $10 per drop off.
All charges for all services, expected or not, are to be paid in full upon pick up each day or to be prepaid via package. Cash and checks are acceptable forms of payment. Any Checks returned for insufficient funds will be charged an additional $35 fee. Payments not received will result in suspension from daycare and/or late fees.
